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Welcome to the New York State English Language Learner Parent Hotline. It is critical to have an informed, empowered community of parents, guardians and other persons in parental relation to ensure that our English Language Learners (ELLs) are well served.

This Hotline was created to provide parents, guardians and other persons in parental relation of ELLs with information about their rights and services for their children pursuant to Commissioner’s Regulation 154. It also provides a mechanism to respond to specific inquiries about the delivery of these services.

Special informational brochures have been prepared for parents of ELLs:

If you have a specific inquiry regarding your rights or services for your child, you may contact us by completing an inquiry form here, or call us at (800) 469-8224. If you prefer, you can download this inquiry form  and email it to us at, or fax it to us at 212-995-4199, or mail it to us at:

NYS ELL Parent Hotline Team
c/o NYS Statewide Language RBERN at NYU MetroCenter
726 Broadway – 5th Floor
New York, NY 10003